Floating WhatsApp widget

Our floating WhatsApp widget brings a sleek, customisable WhatsApp Business integration to your website, allowing you to engage with potential clients in a more personalised and direct way. 

Here's everything you need to know about setting it up and making the most of it.

What is the Floating WhatsApp Widget?

The Floating WhatsApp Widget allows your website visitors to easily reach out via WhatsApp. 

Unlike traditional contact forms or email, this widget provides an instant, interactive messaging experience. 

What makes this widget stand out is the ability to personalise it to suit both your brand and the individual team members, ensuring your communication is more efficient and tailored to your website’s users.

Key Features of the Floating WhatsApp Widget

• Customisable Text: You have full control over the text displayed within the widget. This means you can tailor your messages to suit your tone, such as a welcome message, a special offer, or a call-to-action.
  
  

• Customisable Thumbnail Image: You can upload a custom image to appear in the widget. This could be your logo, an agent’s photo, or any image that aligns with your branding.
  
  

• Universal Placement: The widget can be applied to all pages of your website, ensuring that visitors can reach you anytime, anywhere. The widget floats conveniently, always visible on the page for easy access.
  
  

• Personalised Team Profiles: When users visit an individual team profile (click for example), the widget can be customised to show that specific agent’s WhatsApp number. This allows your clients to reach out directly to the agent they’re interested in, creating a more personalised experience.
  
  

• Property-Specific Customisation: If an agent is linked to a property, the widget will appear on that property’s detail page with that agent’s contact info. This helps connect leads with the right person quickly, whether they’re interested in a particular property or looking for general information.
  
  

• Visibility Control: You can choose whether the widget is always visible or only shown during your office hours. This means you can manage when the widget appears, giving you full control over your availability.
  
  

How Does It Work?

This feature has been designed to seamlessly integrate with WhatsApp Business, and it is fully compatible with any WhatsApp Business account. It can be connected to a generic WhatsApp number for your business or to individual team profiles. Whether you want the widget to represent your whole team or specific agents, the flexibility is built right in.

When adding or editing a team member in the CMS, you'll see a section titled - "Social Media and Other Custom URL's" - and within the "Type" menu, you'll just need to select the "WhatsApp" option and enter the URL in a specific format. 

How to create the URL:

1. Use the base URL - https://wa.me/ 

2. Add your phone number - Include your complete phone number in international format (without any plus signs, brackets, or dashes) after the / so for example, you might end up with - https://wa.me/447764000000.

Don’t have a WhatsApp Business number?

To get a WhatsApp Business number though, it's actually pretty easy and cost-effective. 

You could use 'Your Business Number' (click here) to create a virtual number and costs around £6 per month. 

We’d recommend using a designated provider like Agent Connect though (there are others out there too!) because as part of the service, you’d get a dashboard enabling you to manage / access all chats that are going on and of course, your whole team would also, have access. It just makes things a lot easier.

Why Choose the Floating WhatsApp Widget?

Here’s why this feature is a must-have:

• Instant Communication: Your website visitors can message you directly through WhatsApp, a platform they already use, which can help drive quicker responses and improve customer engagement.
  
  

• Personalised Experience: The ability to customise the widget with your team’s individual WhatsApp numbers makes your website more user-friendly. Visitors can easily connect with the right person based on their needs.
  
  

• Seamless Integration: Thanks to our collaboration with Agent Connect, this widget fits perfectly within his platform, but it is not limited to it. It can be connected to any WhatsApp Business number, making it as versatile as possible.
  
  

• No Additional Cost: There’s no extra charge for using this feature. It’s included throughout all tiers of subscription, so it’s a no-brainer for those looking to enhance client communication.
  
  

About Agent Connect

This feature was developed in collaboration with Luke St Clair at Agent Connect, a platform designed to streamline communication between estate agents and clients. Agent Connect offers a variety of tools, such as real-time messaging, call transcriptions, and client management features. 

It integrates seamlessly with Street and Apex27 CRMs, providing a smooth experience for agents using those systems. 

Even if you're not using either of these CRM’s, Agent Connect offers valuable tools for communication management.

If you haven’t checked out Agent Connect yet, we highly recommend it. We use it ourselves, and it’s an excellent addition to your real estate business toolkit. 

Interested in learning more? Reach out to us for an introduction to Luke and his team!

FAQ

❓ What is the Floating WhatsApp Widget?
 It’s a sleek, always-visible widget that allows visitors to start a WhatsApp chat with your business or individual team members directly from your website.

❓ Can I use my personal WhatsApp number?
 You can use any number but we wouldn't recommend using a personal number mainly for GDPR reasons. 

❓ Can I customise the widget?
 Yes! You can:
 • Edit the welcome text
 • Upload a custom thumbnail image
 • Choose whether the widget appears on all pages or only specific ones
 • Set it to show only during office hours if preferred

❓Can it display different contact details for different pages?
Absolutely. If a visitor is viewing a team profile or property linked to a specific agent, the widget can show that agent’s WhatsApp number instead of a generic one.

❓ Does this only work with Agent Connect?
Nope. While we developed it with Luke St Clair at Agent Connect, it’s flexible enough to work with any WhatsApp Business number.

❓ Do I need to be using a specific CRM like Street or Apex27?
Not at all. The widget works independently of your CRM. That said, if you are using Agent Connect, it will slot in even more seamlessly.

❓ Is there an extra cost for this feature?
Nope! It’s included at no additional charge across all tiers of subscription. ?

❓ What if I don’t use WhatsApp Business yet?
You’ll need a WhatsApp Business number to connect. If you need help setting one up, we’re happy to guide you through the process.

❓ Can I turn the widget on or off at specific times?
Yes – we can set the widget to only display during office hours, or keep it on 24/7. Your call!

❓ What if I already use another live chat provider?
Firstly, you don’t have to feel obligated to use our widget. It’s optional and you can add it anytime. 

Because we can apply specific times to when our widget is displayed, you could have it shown between office hours 9-5 and then your live chat suppliers widget at all other times. 

It’s pretty flexible! 

❓ Can I see a demo?
Absolutely – just drop us a message and we’ll send you a live example.

❓ Who do I speak to if I want to use this?
Just get in touch with our team and we’ll get you set up. If you’re also interested in Agent Connect, we’re happy to introduce you to Luke too!